Order Enquiries

Order Enquiries & Support

At United Drinks, we are dedicated to providing a flawless experience from the moment you browse our selection to the moment your bottles arrive at your door. We know that sometimes questions arise after you have placed an order, and our customer care team is always on hand to help you find the answers.

How We Can Help

Whether you need a quick update or need to fix an issue, please reach out to us. We commonly assist our customers with the following:

• Order Amendments & Cancellations: If you need to update a shipping address, change an item quantity, or cancel your order entirely, please contact us immediately. Our warehouse moves quickly, so letting us know as soon as possible gives us the best chance to catch the parcel before dispatch.
• Tracking Your Delivery: If you haven't received your tracking details or are having trouble following your parcel's progress, we can provide you with live updates on your shipment.
• Investigating Delays: While we aim for prompt delivery, courier networks can occasionally experience hold-ups. If your order is taking longer than expected, let us know and we will investigate the delay with our shipping partners.
• Missing or Incorrect Items: In the unlikely event that your delivery does not perfectly match your order confirmation, we will work swiftly to correct the mistake and ensure you receive exactly what you paid for.
• Damaged Goods: If your package arrives damaged or leaking, please take clear photos of the packaging and the items, and contact us right away. We will quickly arrange a replacement or refund.
• Returns & Refunds: If you have changed your mind and need to return an unopened bottle, our team will guide you through our 30-day return policy to make the process as seamless as possible.

Get in Touch Directly

We don't use automated ticketing forms—we believe in direct, personal support. To reach our customer service team, simply send us an email at enquiry@uniteddrinks.co.uk.

To help us resolve your enquiry as quickly as possible, please remember to include your Order Reference Number in the subject line of your email.

Our Commitment

Your satisfaction is our absolute priority. Thank you for choosing United Drinks Limited; we are always here to ensure your shopping experience is nothing short of excellent.

Contact Information

United Drinks Limited
Email: enquiry@uniteddrinks.co.uk
Address: Unit 5, Great West Trading Estate, 983 Great West Road, London, TW8 9DN