Order Enquiries

Whether you need a quick update or need to fix an issue, please reach out to us. We commonly assist our customers with the following:

• Order Amendments & Cancellations: If you need to update a shipping address or cancel an item, please contact us immediately so we can catch the parcel before dispatch.
• Tracking Your Delivery: If you are having trouble following your parcel's progress, we can provide you with live updates on your shipment.
• Investigating Delays: If your order is taking longer than expected, let us know and we will investigate the delay with our shipping partners.
• Missing or Incorrect Items: In the unlikely event of a mistake, we will work swiftly to correct it and ensure you receive exactly what you paid for.
• Damaged Goods: If your package arrives damaged, please take clear photos of the items and contact us right away for a replacement or refund.
• Returns & Refunds: Our team will guide you through our 30-day return policy for any unopened bottles to make the process as seamless as possible.

We don't use automated ticketing forms—we believe in direct, personal support. To help us resolve your enquiry as quickly as possible, please remember to include your Order Reference Number in the subject line of your email.