New Arrivals

New Arrivals

We Are Curious Creatures Crumble RumWe Are Curious Creatures Crumble Rum
We Are Curious Creatures Crumble Rum
£34.95
£34.95
We Are Curious Creatures Spiced RumWe Are Curious Creatures Spiced Rum
We Are Curious Creatures Spiced Rum
£34.95
£34.95
Fr'um Pineapple & Smokey Scotch Bonnet Spiced RumFr'um Pineapple & Smokey Scotch Bonnet Spiced Rum
Fr'um Pineapple & Smokey Scotch Bonnet Spiced Rum
£39.95
£39.95
Best Sellers

Best Sellers

Kōloa Kaua'i Spice Hawaiian RumKōloa Kaua'i Spice Hawaiian Rum
Kōloa Kaua'i Spice Hawaiian Rum
£34.95
£34.95
Orange Moon Ibiza VodkaOrange Moon Ibiza Vodka
Orange Moon Ibiza Vodka
£31.95
£31.95
Diviners Outlier Australian GinDiviners Outlier Australian Gin
Diviners Outlier Australian Gin
£49.95
£49.95

Feedback & Concerns

Resolution Feedback & Concerns

At United Drinks, we are committed to excellence in every bottle we deliver and every interaction we have. We value your feedback as it helps us grow and improve. If our products or services have not met your expectations, we want to hear from you. We treat every concern with the utmost seriousness and aim for a resolution that is both fair and timely.

Our Resolution Process

  • 1. Submitting Your Concern: Please submit your feedback directly to enquiry@uniteddrinks.co.uk. Include your full name, order number, and a detailed summary. Attaching relevant photos will help expedite the process.
  • 2. Acknowledgment & Initial Review: Once received, our support team will log your concern. Our goal is to review all submissions and provide a preliminary response within 24 to 48 business hours.
  • 3. Thorough Investigation: We may conduct an internal investigation involving warehouse logs, courier partners, or batch records. We may reach out if further clarification is needed.
  • 4. Proposed Action Plan: After evaluating the details, we will present a solution. This may involve a replacement, refund, store credit, or technical explanation. Our priority is to restore your confidence.
  • 5. Resolution Finalisation: Once agreed upon, we will confirm actions in writing. If you feel the resolution does not fully address your grievance, please inform the handling agent for re-evaluation.
  • 6. Internal Escalation: In the rare event that a resolution cannot be reached, you may request an escalation. A senior manager will perform an independent review and provide a final determination.

Direct Support: enquiry@uniteddrinks.co.uk

Commitment to Improvement

Your trust is the foundation of our business. Every concern raised is used as a learning tool to refine our operations and enhance the quality of our service.

Contact Information

United Drinks Limited
Unit 5, Great West Trading Estate
983 Great West Road, London, TW8 9DN