Returns & Refunds Policy
At United Drinks Limited, we are committed to providing our customers and trade partners with the highest quality products and service. We understand that, on occasion, you may need to return an item. This policy outlines the process for returns, cancellations, and refunds, ensuring transparency and clarity while protecting your statutory consumer rights.
If your order is damaged, incorrect, or you simply change your mind, please contact our customer support team promptly at online@uniteddrinks.co.uk. To be eligible for a refund or exchange, products must be unopened, unused, and returned in their original packaging. Returns that do not meet these conditions may be subject to partial or no refund.
All returns should be sent to the following address:
United Drinks Limited
Unit 5, Great West Trading Estate
983 Great West Road
London, TW8 9DN
Order Cancellation & Refunds
You may cancel your order within 14 days of receiving your item(s) in accordance with UK consumer law. For orders delivered in multiple shipments, the 14-day period starts from the date you receive the last item. Once we receive your returned products in acceptable condition, we will process your refund promptly. Refunds typically take 5–10 business days to appear in your original payment account, depending on your bank or payment provider.
Please note the following considerations:
- Products that have been opened, damaged, or handled in a manner inconsistent with normal use may result in a reduced refund.
- Standard delivery costs are refundable only for the original delivery option used.
- We recommend using tracked shipping for all returns to ensure safe and verifiable delivery.
Faulty, Damaged, or Incorrect Products
If a product you receive is faulty, damaged, or not as described, you are entitled to a full refund, including any reasonable return postage costs. We take all complaints seriously and aim to resolve them efficiently. Please contact us immediately upon discovering the issue and provide photographic evidence where possible. This helps us assess the problem and ensures a faster resolution.
Cosmetic defects in clearance or promotional items are not considered faults and are excluded from refunds, unless the product is materially defective or unsafe.
Return Process
To return a product, please follow these steps to ensure a smooth process:
- Notify us of your intention to return items via email or through our website cancellation form.
- Include a copy of your order confirmation or your order number with your returned products.
- Ensure that all products are returned within 14 days of notifying us.
- Use secure, trackable shipping methods where possible. United Drinks Limited is not responsible for returns lost in transit.
Extended 365-Day Returns
We offer a 365-day return policy on select products purchased directly from our website. This extended policy is designed to provide additional flexibility for our customers, while maintaining quality and compliance standards. Terms for the extended return period include:
- This policy applies exclusively to alcoholic beverages purchased directly from www.uniteddrinks.co.uk.
- Products must be returned in original, unopened, or otherwise sellable condition.
- Returns do not apply to perishable items, limited allocation products, auction items, or purchases made through third-party marketplaces.
- United Drinks Limited reserves the right to amend this policy at its discretion, while always ensuring statutory consumer rights are maintained.
- We may request photographic evidence of returned items prior to issuing refunds or exchanges for extended return claims.
Legal Rights and Consumer Protection
Your statutory rights as a consumer under UK law remain fully protected. This includes the right to receive goods as described, of satisfactory quality, and fit for purpose. Nothing in this policy affects your legal rights. For detailed advice on your consumer rights, please visit Citizens Advice.
Our returns and refund policy complements, rather than replaces, these statutory rights. We encourage all customers to contact our team if they are unsure about their eligibility for a return, exchange, or refund.
Customer Support & Communication
We aim to make the returns process as transparent and efficient as possible. Our dedicated customer support team is available to guide you through cancellations, returns, or fault claims. You can reach us via email at online@uniteddrinks.co.uk, and we will respond promptly, typically within 1–2 business days.
We also provide advice on the safe handling of products during transit, packaging guidelines for returns, and assistance in completing any necessary forms to ensure your refund or exchange is processed without delay.
By outlining our returns and refunds policy clearly, United Drinks Limited aims to provide a fair, professional, and customer-focused experience while maintaining the highest standards of trust and legal compliance.
